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Overview Support Paths How It Works Features FAQ Contact

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Platform Overview
Quick Start Checklist

Creating and Managing Tickets
Attachments and Meetings
Profile, Messages, and Notifications

Support Dashboard and Assigned Work
Ticket Handling Best Practices
Service Workflows: Installation and Customization

Admin Dashboard and User Management
Settings and System Configuration
CMS: Landing Page and Knowledge Base

Common Issues and Fixes
Operational FAQ

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Docs Support Agent GuideSupport Dashboard and Assigned Work

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Chapter 01 · Support Agent Guide

Support Dashboard and Assigned Work

Use the support dashboard to monitor assigned workload and ticket status distribution.

Last updated Apr 13, 2026

Dashboard overview

The support workspace at /support-agent highlights assigned workload, open items, and recent tickets.

Core queues

/support-agent/tickets for assigned ticket list and ticket detail operations.
Service routes under /support-agent/services/* for scoped request handling.
/support-agent/messages for customer communication.

Daily operating loop

Review open and in-progress items first.
Prioritize by urgency and customer impact.
Post clear updates in comments.
Move status consistently as work progresses.
Resolve with concrete outcome details.

Next

Ticket Handling Best Practices

On this page

Dashboard overview
Core queues
Daily operating loop

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