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Chapter 01 · Getting Started
Platform Overview
Understand what Solvio does, who it is for, and the core modules in one place.
Last updated Apr 13, 2026
What Solvio is
Solvio is a customer support platform that combines ticketing, role-based workflows, documentation, messaging, notifications, and service-specific request flows.
Who uses it
- Customers submit tickets, track status, add comments, and manage their profile.
- Support agents handle assigned tickets, messages, and service requests.
- Admins manage users, settings, landing-page content, and the knowledge base.
Main work areas
Public area
- Landing page at
/ - Documentation at
/docs - Authentication pages such as
/login
Customer dashboard
/dashboard- Tickets, profile, messages, notifications, and service pages
Support workspace
/support-agent- Assigned tickets, services, messages, and profile
Admin workspace
/admin- User/customer management, settings, analytics, CMS, newsletter, and contact requests
Core support flow
- Customer creates a ticket.
- Support/admin triages and assigns it.
- Status and comments move the case forward.
- Notifications keep everyone informed.
- Ticket is resolved and then closed when complete.