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Chapter 02 · Admin Operations
Settings and System Configuration
Configure global behavior for tickets, security, emails, uploads, appearance, and integrations.
Last updated Apr 13, 2026
Settings route
All core system settings are managed in /admin/settings.
High-impact settings groups
- General: site identity and localization.
- Tickets: default priority, ticket rules, workflow controls.
- Email: notification behavior and sender configuration.
- File Upload: allowed types and size limits.
- Security: session and login protection parameters.
- Appearance: primary color, logo, favicon, custom CSS.
- Integrations: external service connectivity.
Change management recommendation
- Apply one settings group at a time.
- Validate in a test flow immediately.
- Document the reason and date for major changes.